Interstates Control Systems, Inc. offers a number of support service plans designed to meet our clients’ specific needs.
Our control systems professionals are capable of supporting most hardware and software platforms currently on the market, including systems we have designed and installed as well as those we have not.
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Support Level
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Annual Fee
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Coverage & Hourly Fee
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Level I |
None |
8:00 am–5:00 pm CST
Current T&M rates with 1 hour minimum.
Calls are taken in the order in which they are received.
Scheduled after-hours technical support (On or Offsite) with a 2 hour minimum charge.
Scheduled holiday or weekend technical support (On or Offsite) with a 2 hour minimum charge.
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Level II
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Please request current pricing. Contact Us
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24x7 access to support technician with a 30 minute response time. Regular rates will be charged with
a 1 hour minimum for after-hours calls.
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Level III
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Please request current pricing. Contact Us
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24 x 7 access to support technician with a 30 minute response time. No per hour charges. This support plan is intended to cover support system related issues that can be covered by WAN or dial up connection.
Optional on-site services for changes, upgrades or diagnostic services are available as they are for Level II.
(This plan is currently available only for systems implemented by Interstates Control Systems.)
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Level IV
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Please request current pricing. Contact Us
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Dedicated technical support services delivered from our offices in Sioux Center via WAN or dial up, plus optional on-site visits, OS upgrades, hardware upgrades, etc.
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